Warranty Terms and Conditions
All parts carry a 12-month replacement warranty from the date of invoice.
If you experience a failure and suspect it is due to a new part purchased from EngineBits, please follow these steps:
- Contact EngineBits via email and provide a detailed report. Include a comprehensive description of the issue, a photograph of the tracking number on the affected part, and images of the failure. If you are uncertain about the purchase, we can quickly verify the part’s tracking number.
- During the investigation, we will discuss and agree on the appropriate course of action.
- Retain the failed part pending EngineBits’ analysis. EngineBits will provide guidance on the course of action for these parts after receiving your report and investigation results.
EngineBits’ Assessment of Part Claims
- If our testing reveals that the part was defective due to manufacturing, we will accept it for replacement.
- Parts replacement will be dispatched and shipped FOC.
- Credits will not be credited to a customer account. Replacement parts will only we provided.
- If the assessment does not reveal the parts were defective not replacement parts will be provided. We will however help where we can.
Important Information Before Installing Parts
- Parts come with a replacement only warranty. This warranty is valid only for the original purchaser and is not transferable.
- To validate your warranty, you must comply with all installation procedures and the Warranty Terms and Conditions.
- If you are unable to comply with any of the installation procedures or the warranty terms and conditions, please refrain from using our products.
- EngineBits has supplied the product(s) based on what you have ordered from our online store. However, it is your responsibility to compare the supplied components with the original part(s) you are replacing to ensure compatibility and that the required quality is correct.
Contact EngineBits for Assistance
Should you encounter any issues, please email us first for assistance. We are here to provide support.
Our team has many years of experience in the automotive industry, they are here to help you with any issue with parts purchased from EngineBits. Emailing us for assistance will save you any unnecessary time or expense with may not be covered under the terms of our warranty. We will attempt to respond to you within 2 business days
About This Warranty
The words ‘our’, ‘we’ and ‘the company’ in this document refer to EngineBits. All our goods are supplied with guarantees which cannot be excluded under the China Consumer Law. You are entitled to replacement or major fault.
Please note that the above clause only applies where you make a valid claim pursuant to the Chineses Consumer Law. Without limiting the effect of these Laws, EngineBits may take into consideration the following non-exhaustive list of factors in assessing the validity of any claim made under the Chinese Consumer Law, particularly where:
[i] There is in fact any fault of defect;
[ii] You change your mind;
[iii] EngineBits bought to your attention any hidden defect before purchasing the part;
[iv] You examined the part before purchasing and/or fitment and should have noticed the fault;
[v] You used the goods in a manner which caused the goods to become unacceptable, damaged or to fail;
[vi] You took reasonable steps to avoid the quality becoming unacceptable, damaged or to fail;
[vii] It was reasonable for you to have relied on our skill or judgement when buying the goods; or
[viii] Something occurred which was beyond human control and that occurred after the part was supplied. In the event that the EngineBits finds that any of the above have occurred, EngineBits may investigate, oppose or defend that claim under Chinese Laws.
Correct Product Fitment and Installation Procedures
[i] You and your customer must fully comply with any fitting requirements provided with your purchase.
[ii] If no fitting requirements have been provided, you must use your best endeavours to ensure that the parts are fitted with reasonable due care and diligence by a suitably qualified person and in accordance with the OE Manufactures instructions.
Warranty Excludes – This warranty does NOT apply to:
[i[ Any part which has not been serviced in accordance with reasonable requirements and/or the manufacturer’s recommendation.
[ii] Any product which has been damaged due to the fault of any other product component.
[iii] Any product which has not been fitted in accordance with the listed Fitting Requirements.
[iv] Damage to the product from a failure of the owner to properly repair the product or any other product component which effects the product.
[v] Damage to the product due to airborne contamination (or ‘dusting’) entering the air intake system.
[vi] Damage to the product caused by operations a contradiction to the instrumentation/gauge warning devices (high water temperature and low oil pressure, etc.) and includes a ‘dry-start’ condition.
[vii] Damage to the part associated to the incorrect timing or caused by faulty ancillary components.
[viii] A part which is incorporated in a product which hand been fitted with an aftermarket turbocharger or supercharging system, or has been modified in any way to obtain additional horsepower/torque.
[ix] Transportation/freight damage: where EngineBits has organised the freight and also included the freight charge on the sales invoice, you have enjoyed the benefits of cheaper freight rate due to our established bulk freight rate. However, EngineBits are not the carrier and therefore, will not be held responsible for any damage or loss incurred in the transportation process. All claims are to be taken directly with the Freight forwarder concerned. Marine Insurance is the responsibility of the purchaser and Loss Damage Demurrage and delays will not be covered by EngineBits.
[x] Products installed into marine and industrial engines which have not been run-in on a dynamometer.
[xi] Any product incorporated into an engine which is found to have been over-sped/over revved, over loaded/lugged, or not serviced in accordance with the manufacturer’s service intervals.
[xii] Freight charges, travelling time for mechanics, fault find or diagnosis time, towing, demurrage, downtime and charges for hire vehicles are not covered under EngineBits warranty and such charges will not be reimbursed, regardless of the circumstances.
[xiii] Labour charges are not covered
[xiv] Repairs, alterations or dismantling of any description.
[xv] Wear and tear from normal operation.
Warranty Period
As specified warranty period against defective manufacture for new parts can be stipulated on the EngineBits Invoice.
Where there is no Warranty Period on the Tax Invoice, The Warranty Period is either twelve (24) months from purchase date on the invoice or 80,000km after PURCHASE part is installed. Where applicable, this warranty covers your purchase against defective materials and/or workmanship during the Warranty period on the basis that all of the Fitting Requirements and the OEM fitment procedure are met on installation and vehicle use.
IMPORTANT
All claims will require detailed invoices/receipts proving that all our conditions were met at the time of the product installation. Failure to produce this evidence upon filling the Warranty Claim Form will void warranty entitlement. The completed Warranty Claim for will be required thirty (30) days from alerting EngineBits of the issue.
Warranty Benefits
Parts: EngineBits will supply free of charge all components required to rectify any authorised claims and also reserves the right to supply used components in certain circumstances.
Labour: Labour Is not included regardless of circumstances.
Reimbursement of cost to Purchaser: If the part has been inspected by EngineBits and has been deemed warrantable by us, EngineBits may in its absolute discretion replace the component FOB
Exclusion of warranty benefits: EngineBits will not recognise or be held responsible for time spent fault finding and/or diagnosis, towing charges, travelling time, demurrage OR down time, loss of profits, consequential damage or loss Labour costs. EngineBits cannot be held responsible for any implied or verbal representations outside the invoice description of the goods sold and warranted.
EngineBits will not recognise a claim where the failure or defect is cause by: [i] The non compliance of compulsory fitting requirements, or
[ii] The conditions as outlined under our warranty exclusions.
If you’re not prepared to comply with any of the installation procedures and the warranty terms and conditions – DO NOT USE OUR PRODUCTS!
Making A Claim
Customer’s responsibilities and entitlements:
[i] In the unlikely event any preliminary signs of malfunction within the Warranty Period, the purchaser/operator must:
- A) cease operation of the product immediately;
- B) and notify EngineBits by email.
Failure to comply with this condition could result in more serious consequential damage to the product and will void any warranty entitlement.
[ii] The purchaser/operator must send EngineBits a completed Warranty Claim Form as soon as reasonably possible via email after discovering any signs of a malfunction. To get a Warranty Claim Form please email EngineBits. A form will be emailed to you and reference number provided.
[iii] EngineBits, may require the product to be returned for inspection at your cost with the completed Warranty Claim Form. Please ask EngineBits for clarification on what will be need to be returned for inspection.
[iv] Liability under Warranty Claim will not be accepted by EngineBits until the product has been inspected by our Warranty Inspection Team and deemed warrantable.
[v] If EngineBits does not accept liability for the Warranty Claim, we may in its absolute discretion replace the part in relation to the Warranty Claim, but does not cover consequential costs such as, but not excluding, freight of customs charges.
[vi] If EngineBits accepts liability under the Warranty Claim, we will replace the part FOB from our Shanghai warehouse.
[vii] If there is a dispute arising in relation to liability or the quantum of the Warranty Claim, a mutually acceptable third party expert opinion may be obtained at the purchaser’s expense. The third party Engineer must be from the MVRIA or the Office of Fair Trading or be a recognised Automotive Consultant with membership of the SAE and IAME.
[viii] Any Opinion expressed or determination made by the third party expert shall not bind EngineBits or the purchaser.
