Terms and Conditions

Last updated: September 2025

Welcome to EngineBits. By accessing or purchasing from https://enginebits.com, you agree to the following Terms and Conditions.
Please read them carefully.

1. Shipping Information

  • All orders are shipped globally via FedEx from our warehouses in China.
  • Estimated delivery times:
    • USA: 6–10 business days
    • Asia-Pacific: 5–10 business days
    • Europe: 7–14 business days
    • Other regions: 10–20 business days
  • Delivery times are estimates only and may vary due to customs clearance, courier delays, or unforeseen events.
  • Tracking information will be provided once your order has shipped.
  • Customers are responsible for any import duties, taxes, or fees imposed by local authorities.

2. Returns Policy

  • Returns are accepted within 14 days of delivery for unused items in original packaging.
  • To initiate a return, please contact [email protected] with your order number.
  • Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item).
  • Refunds will be issued to the original payment method once the item is received and inspected.
  • Certain items may be non-returnable due to hygiene, safety, or custom order restrictions. This will be indicated on the product page.

3. Warranty Terms and Conditions

  • All products sold by EngineBits come with a 12-month warranty against manufacturing defects, unless otherwise stated.
  • The warranty does not cover:
    • Normal wear and tear
    • Damage caused by improper installation, misuse, neglect, or modification
    • Consumable parts (e.g., filters, bulbs, brake pads)
  • Warranty claims require proof of purchase (order confirmation or invoice).
  • We reserve the right to repair, replace, or refund the item at our discretion.
  • Warranty service may require return of the product at the customer’s expense.

4. Privacy Policy

We respect your privacy and are committed to protecting your personal information.
Our Privacy Policy governs how we collect, use, and store your data. Key points include:

  • We collect personal details necessary to process your order, such as name, address, contact information, and payment details.
  • We may share your information with trusted partners (such as FedEx and payment processors) only as required to fulfil your order.
  • Cookies and analytics tools are used to improve your browsing experience.
  • You have the right to access, correct, or request deletion of your personal information.
  • Full details are available in our Privacy Policy.

5. General Terms

  • All prices are listed in USD unless otherwise specified.
  • Payments are processed securely in advance of shipment.
  • EngineBits is not liable for delays, losses, or damages once orders are handed to the courier.
  • By placing an order, you confirm that you have the legal right to purchase and import the products in your country.

6. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Email: [email protected]